Terms and Conditions

1. Introductory Provisions

These Terms and Conditions govern the relationship between the service provider and the customer when providing services, consultations, mentoring, online programs, and digital products through the website:

klaramertova.cz

The buyer / client is hereinafter referred to as the "Customer".

2. Offer of Services

The Provider offers in particular:

• individual consultations
• coaching and mentoring
• online programs
• digital products
• workshops and webinars
• other services listed on the website

All presentations of services on the website are for informational purposes only.

3. Order and Conclusion of Contract

An order is created by:

• filling out the order form
• e-mail communication
• booking a date/session
• purchasing a product via the website

By submitting an order, the Customer confirms that they have read and agree to these Terms and Conditions. The contract is concluded upon confirmation of the order by the Provider.

4. Price and Payment Terms

Prices of services are listed on the website or agreed upon individually.

Payment can be made by:

• bank transfer
• online payment
• another method by agreement

The invoice also serves as a tax document. Unless stated otherwise, the invoice is due within 2 days.

5. Cancellation Policy

Individual consultations and mentoring:

• cancellation more than 24 hours before the scheduled time — no cancellation fee
• cancellation less than 24 hours before the scheduled time — 100% of the service price is charged

The date can be moved once by agreement.

6. Digital Products and Online Programs

After payment, the Customer gains access to the digital content.

Digital products cannot be returned after access is granted, in accordance with Section 1837 of the Civil Code, as it is digital content delivered online.

Access credentials are intended solely for the personal use of the Customer and must not be shared with third parties.

7. Liability

The services provided are supportive, educational, and developmental in nature.

The Provider is not liable for the specific results of the Customer, as these depend on many individual factors. Coaching does not replace medical, psychological, psychiatric, or legal care.

8. Protection of Personal Data

Personal data protection is governed by a separate document available on the website.

9. Copyright

All materials, texts, worksheets, videos, and content are the copyrighted work of the Provider.

Without written consent, it is not permitted to further distribute, copy, or provide the content to third parties.

10. Out-of-Court Dispute Resolution

The consumer has the right to the out-of-court settlement of a consumer dispute.

11. Final Provisions

These Terms and Conditions come into effect on May 1, 2026. The Provider reserves the right to modify or change the Terms and Conditions. The current version is always published on the website.

klaramertova.cz